Privacy Policy

GOGAWI ENTERTAINMENT GROUP LTD, offers online gambling services (collectively referred to as the Services ) through:

• The own internal brands (each one referred to as "Internal Brand" ; together with the Company: "Group" , "we" , "our" or "us" ), and
• Third-party brands and their corresponding affiliates (each referred to as a “White Label Brand” ).

 

WHAT INFORMATION DO WE COLLECT?

 

We collect two types of information from our Users:

 

1. Personal information

The first type of information is information that identifies or can identify an individual with reasonable effort ( "Personal Information" ). The Personal Information that is collected may consist of the following:

• Registration details: when you open an account and register to use the Services, you will be asked to provide us with certain details about yourself, such as: first and last name, email address, gender, birth information, address, identification number , phone number, occupation, etc.
• Official ID: In certain cases, you will be required to provide a copy of an official government-issued ID to complete the identity verification process. Please note that this information is necessary for certain functions of our Services.
• Payment information: in order to enjoy all the functions of the Service (for example, place bets, make purchases, play in tournaments, etc.), your payment information, such as your credit card number and your account details, will be collected. bank.
• Voluntary Information: We also collect information that you voluntarily provide us. For example, when you respond to our communications, you communicate with us by email or share additional information about yourself through the use of the Services, such as in the chat feature and in games.
• Device Information: We collect specific types of connection details and information regarding your device, software or hardware that can identify you, such as: unique device identifiers (e.g. UDID, IMEI, MAC address), browser fingerprints, address IP and geographic location data.
• Telephone calls: We record or monitor telephone calls for the purpose of improving customer service, training, and / or security.
• Social networks: when you register through your social media account (such as your Facebook account) to use the Services or connect your Player Account with said account, we will have access to basic information from your social media account, such as your name. , date of birth, profile photo and friends list, as well as the information that you published with public access in that account.
• In addition, when you use the Company's Services, through your social networks you can "Invite a friend" to use the Services. If the person accepts your invitation, we may obtain Personal Information about that person, such as: name, email address, telephone number and date of birth. We will use Personal Information for the purposes set forth in this document and will disclose such information to third parties only as detailed in this Privacy Policy.
• Comments, reviews and testimonials : We also collect and display personal testimonials, reviews and comments from Users satisfied with the Services, in addition to other forms of promotion. With your consent, we may post your testimonial along with your name on the Services. If you want to update or delete your testimonial, you can write to Contact Us
• Information We Collect from Third Parties: We collect personal information from third-party service providers, such as information about your credit history from credit bureaus and other financial information that is relevant to the provision of the Services, as well as information that is collected for the purpose of verifying your identity and avoid fraudulent or illegal activities.

 

2. Non-personal information

The second type of information is unidentified and non-identifiable information belonging to a User (or Users), which may be available or collected through the use of the Services by the User (“Non-Personal Information”).

The Non-Personal Information that is collected consists of technical information and aggregate usage information, and may contain, among other things, the user's operating system, browser type, screen resolution, browser and keyboard language, "Click stream" of the user and their activities on the Services, the period of time the User visited the Services and related timestamps, etc.

For the avoidance of doubt, any Non-Personal Information connected or related to any Personal Information will be considered Personal Information, as long as such connection or relationship exists.

Types of Non-Personal Information we collect from or about you:

• Technical information: to improve the functionality of the Services and provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (for example, the type of browser and operating system your device uses, language preferably, access time and the domain name of the website from which you linked to the Services; etc.).
• Gambling Information: We record gambling information including, but not limited to, your deposits, bets, bonuses, duration of the game session, and your best scores. We can also share and publish such information through any of our platforms.
• Device and connection information: If you download the Software to your device, we may collect information from the particular device you are using, for security purposes and fraud detection and prevention. For example, we may collect information regarding other software running concurrently with the Software to detect whether you are using software associated with fraudulent activities (for example, robots, malware, etc.) or to verify whether the connection you are using is through from a VPN or proxy.
• Analytics information : we collect information about your use of the Services, such as the use of applications, log files, user activity (for example, pages visited, the amount of time you spend on particular pages, online browsing, clicks, actions, etc.), timestamps, alerts, etc. This information is collected to, for example, troubleshoot errors, as well as for research and analysis purposes regarding your use of the Services.
• Anonymous Information: We may anonymize information collected by the Services or by other means so that such information cannot, by itself, personally identify you. Our use and disclosure of such aggregated or anonymized information is not subject to any restriction under this Privacy Policy, and we may disclose it to others without limitation and for any purpose, such as advertising or marketing purposes.

 

MINORS

The Services are not designed or directed to persons under 18 years of age or persons under the age of legal consent with respect to the use of the Services in any jurisdiction, whichever is greater ("Legally of Age") . If you are not legally of legal age, you should not download or use the Services or provide us with Personal Information.

We reserve the right to access and verify any Personal Information collected from you. In the event that we discover that a user is not Legally of Age and shared any information with us, we may discard such information. If you have reason to believe that a minor has shared information with us, please let us know by writing to Contact Us.

 

CONDITIONS FOR THE PROCESSING OF PERSONAL INFORMATION

We process your Personal Information for various reasons, each of which is established by relevant data protection laws.

• Fulfillment of a contract, fulfillment of a legal obligation It is necessary that we process your Personal Information when it is necessary for the performance of a contract (such as the User Agreement) or so that we can fulfill our various legal and / or regulatory responsibilities, including , among others, comply with the conditions of our gaming licenses and comply with any AML and KYC legislation.
• Legitimate interests

  We also process your Personal Information when we consider that such processing is in our legitimate interest (or that of third parties), provided that such processing does not affect your interests, rights and freedoms. Some examples of our information processing in accordance with our legitimate interests are: (i) when we disclose your Personal Information to any of our associated companies or subsidiaries after a restructuring, or for internal administrative purposes; (ii) detection and retention of information pertaining to those with responsible gambling problems; (iii) processing for the purpose of ensuring network and information security, including preventing unauthorized access to our electronic communications network; (iv) safeguard the integrity of our Services by fighting, reporting and sharing information related to suspicious gambling patterns or fraudulent activities; (v) comply with regulatory and legal requirements; (vi) design a custom rewards scheme for players; and (vii) share personal information with our consultants and professional service providers (such as auditors) to ensure our compliance with regulatory requirements and industry best practices.

• Consent

  Our processing of your Personal Information is necessary to provide you with the Services. However, on certain occasions we may ask for your consent to process your Personal Information. In these situations, your Personal Information will be processed with your consent, and you can withdraw your consent by writing to us at any time.

• Special Categories of Personal Information

  Our processing of your Personal Information may involve special categories of personal information, such as your ethnic or racial origin (as defined in Article 9 of the EU General Data Protection Regulation [GDPR]). We will process such information and disclose it to competent authorities (such as licensing agencies or law enforcement agencies) when necessary for the following purposes (to the extent permitted by applicable law): (i) prevention or detection of an illegal act, (ii) prevention of dishonesty, negligence or other seriously inappropriate conduct, provided that obtaining your consent could harm those purposes. In addition, we may process and disclose such information where it is necessary for the purposes of safeguarding your (or others’) economic well-being (such as detection and retention of information pertaining to those with responsible gambling issues).

 

HOW DO WE USE THE INFORMATION WE COLLECT?

We use your Personal Information for the following purposes:

• To set up, manage and update your account;
• To provide and operate the Services (such as wagering and payment processing);
• To communicate with you and to keep you informed of the latest updates to our Services and special offers;
• To market our services (see below under “Marketing”), as well as to serve you advertising, including behavioral advertising;
• To promote our Services by displaying testimonials from Users of our Services. Testimonials are displayed on our Services and also on websites operated by our affiliates and partners.
• To carry out analysis, statistics and research, to improve and personalize the Services to your needs and interests (such as preparing aggregated reports about the use of certain functions of our Services);
• For purposes related to Customer Relationship Management, to assist and troubleshoot problems with the Services and respond to your requests;
• In order to continue developing, personalizing and improving the Services based on the preferences and common uses of the Users;
• To provide you with a responsible gaming environment;
• To communicate with you and process any of your requests in relation to the exercise of User Rights;
• To identify and authenticate your access to certain features of the Services;
• To detect and prevent any fraudulent and illegal activity or any other type of activity that may put at risk or impair the integrity of the Services, including the identification of risks associated with your activity on our Services;
• To enforce our policies and User Agreement, and investigate violations thereof;
• To investigate and resolve disputes in connection with your use of the Services; and
• To the extent required by applicable law or regulation (such as the regulatory requirements of the Know Your Customer (“KYC”) and Anti-Money Laundering initiatives), or as required by other government authorities, or to comply with a subpoena or process similar legal status, or respond to a government request.

 

MARKETING

The Group will use your Personal Information (for example, your name, address, email address, telephone number, etc.), whether we are ourselves or through our external subcontractors, in order to provide you with promotional materials related to the Services , as well as to offer you products, websites and applications related to: (i) other companies within the Group; (ii) White Label Marks; or (iii) business partners and affiliates of the Group (collectively referred to as: "Marketing Affiliates" ), which, in our discretion, may be of interest to you.

We may also share and disclose personal information with our Marketing Affiliates in order to provide you with different marketing offers, which we or our Marketing Affiliates consider to be relevant to you, where we have a legitimate interest to do so, or where we obtained your consent. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, mail, SMS, and telephone marketing.

At any time, you can decline further marketing offers from us or our business partners and Marketing Affiliates; just contact us at support@gogawi.com. Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you Service-related updates and notifications.

From time to time, we will send you automatic notifications about the Services and related products, websites and applications, as well as to keep you informed about the latest improvements, features and other developments related to the Service. You can choose not to receive these types of communications by deactivating automatic notifications on your device at any time.

 

WITH WHOM DO WE SHARE INFORMATION?

We do not rent, sell or share your Personal Information with third parties ("Recipients"), except as described in this Privacy Policy. Personal Information will be shared with Recipients only to the extent necessary for the specific purpose, as stipulated in this Privacy Policy.
We share Personal Information with any of the following Recipients:

• White Label Marks, including any replacement service provider that may begin to collaborate with the White Label Mark (if applicable);
• Companies in the Group and other affiliated companies;
• Subcontractors and third parties that provide services, as well as their subcontractors, including, for example, (but not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services and other information verifiers;
• Credit reporting agencies;
• Payment service providers, payment processors and banks;
• To any third party that provides services in connection with the operation or promotion of the Private Label or White Label Brands (if applicable);
• To any third party that organizes non-online events, or tournaments on behalf of or together with any company within the Group;
• To hotels and airlines (in the context of events and promotions not online);
• Auditors, contractors or directors of any of the Group's business processes;
• To any third party that investigates, detects or prevents fraudulent or illegal activities (for example, government authorities, police, banks and other investigative organizations);
• Authorities related to licenses, governmental and regulatory bodies, in accordance with applicable laws and regulations; and
• Potential buyers or investors in any of the companies within the Group or White Label Brands (if applicable), or in the case of a corporate transaction (for example, the sale of a large part of the business, merger, reorganization, bankruptcy, consolidation or sale of assets, or transfer of the operation of the same) in relation to any company within the Group (in such case, the acquiring company or the assignee will assume the rights and obligations, as described in this Privacy Policy).

In addition to the purposes mentioned in this Privacy Policy, we share Personal Information with those Recipients for any of the following reasons:

• Save such information for us, for example, using cloud computing service providers;
• Process such information to assist us in our business operations (for example, to process your payments and deposits, authenticate your access, audit our operations, detect and prevent fraudulent or illegal activities; etc.);
• Carry out research, technical diagnoses or statistical analysis;
• Provide personalized advertising, as well as promotional materials and information, in accordance with our Marketing Policy (see below, under “Marketing”); and
• Provided we have a good faith belief that disclosure is necessary to protect our legal rights or claims, enforce our policies (including our User Agreement and Privacy Policy), protect your safety or the safety of others, and to investigate or prevent any fraud, for security reasons or to help us with any other related technical problems.

 

TRANSFER OF INFORMATION

Because we operate throughout the world, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those of the European Union.
We do everything possible to ensure that your Personal Information is protected in accordance with our Privacy Policy, through contractual means (such as the use of contractual clauses approved by the relevant regulators for the transfer of data) or other means (such as ensuring that the jurisdiction imposes adequate safeguards for data protection).

 

THIRD PARTY TRACKING TECHNOLOGIES

When you visit or access our Services (for example, when you visit our websites), we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags, and other technologies ( "Tracking Technologies ” ).
Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your devices (for example, your computer or mobile device), for different purposes, such as improving your navigation on our Services, improving the performance of our Services and personalize your experience on our Services. We also use this information to collect statistics on your use of our Services, perform analytics, show you content based on your interests, and administer the services to our Users, advertisers, publishers, customers, and partners.

We also allow third parties to collect information about you through Tracking Technologies.

 

THIRD PARTY SERVICES

By using the Services; You can find links to third-party websites, services or applications. Remember that this Privacy Policy does not apply to any of the third-party websites, services or applications, even if they are accessible, downloadable or distributed in any way through the Services.
Please note that such websites, services or applications are independent from the Group. We do not assume any responsibility with respect to privacy matters or any other legal matter with respect to such third party websites and / or services. We invite you to carefully read the privacy policies and terms of use of such websites and / or services, as their terms, not ours, will apply to all your interactions with such third parties.
You should always carefully review their privacy practices before providing them with Personal Information.
You are aware of and voluntarily accept all risks of using third party websites, services or applications. You agree that we have no responsibility for third party websites and your use of them.

 

RETENTION OF PERSONAL INFORMATION

If you registered for an account through our Services, the Group will retain your Personal Information for as long as your account is active. In addition, the Group will retain your Personal Information for additional periods, in order to comply with its legal obligations under applicable laws or regulations, such as the regulations applicable to gambling and the regulatory requirements of the Know Your Customer and Anti-Money Laundering initiatives.  In addition, the Group may retain your Personal Information for longer periods, as retaining such information is necessary for the legitimate interests of the Group, such as fraud prevention and record keeping.

 

YOUR RIGHTS

You can contact us at any time by email Contact Us, and request:

• Access or deletion of any Personal Information about you;
• The change or update of your Personal Information (for example, if you believe that your Personal Information is incorrect, you can request that it be corrected or deleted). Please note that you can also request that we correct errors regarding your Personal Information (except in cases where the information is required to be kept in its original format in accordance with applicable laws and regulations);
• That we restrict and stop using your Personal Information;
• That we provide you with the Personal Information that you volunteered to us in a machine-readable format.

Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including wagering regulations and other legal and ethical reporting or document retention obligations. We may also rectify, complete or delete incomplete or incorrect information, at any time at our discretion, in accordance with our internal policies.

 

HOW WE PROTECT YOUR INFORMATION

We take great care in implementing and maintaining the security of the Services and your information. We have built in appropriate security, both physically and technologically, to prevent unauthorized access, maintain information security, and correctly use the information we collect online. These guarantees vary depending on the sensitivity of the information we collect and store.

We employ procedures and controls based on industry standards to safeguard the information of our Users, such as:

• Secure network topology, including intrusion prevention and firewall systems;
• Encrypted communication;
• Authentication and Access Control;
• External and internal audit tests; etc.

Although we take various measures to safeguard information, we cannot be held responsible for the acts of those who gain unauthorized access or abuse the Services, and we do not guarantee, expressly or implicitly, or in any other way, that we will prevent such access.

 

CHANGES TO THE PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time, so we suggest you consult this page frequently. We will provide you with notice of significant changes to this Privacy Policy on the Services and / or send you an email regarding such changes to the email address you provided to us. Such material changes will take effect seven (7) days after providing such notice by any of the aforementioned methods. Otherwise, all other changes to this Privacy Policy are effective as of the date mentioned as "Last Updated". 

 

HOW TO CONTACT US

If you have any general questions about the Services or the information we collect about you and how we use it, please email Contact Us, We will endeavor to respond within a reasonable time. Remember that you can contact us at any time. 

 

COOKIES POLICY

 

INTRODUCTION

When you visit or access websites or applications operated by us, or when you interact with our content ( "Services" ), we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags, APIs and other technologies. ( "Tracking Technologies" ). Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as from your devices (for example, your computer or mobile device) to improve your navigation on our Services, improve the performance of our Services, and personalize your experience. in our Services. We also use this information to collect statistics on your use of our Services, perform analytics, show you content based on your interests, and administer the services to our Users, advertisers, publishers, customers, and partners.

We also allow third parties to collect information about you through Tracking Technologies.

 

WHAT ARE COOKIES?

Cookies are small text files (composed only of letters and numbers) that a web browser places on your computer or mobile device when you visit a web page. When used, cookies can help make our Services easier to use, for example by remembering your language preferences and settings. You can get more information about cookies at www.allaboutcookies.org.

Cookies are widely used to ensure the proper functioning of websites. The use of cookies allows you to navigate between pages efficiently. Cookies remember your preferences, facilitate interaction and improve the functioning between you and the Services. Cookies are also used to ensure that advertising is relevant to you and based on your interests.

 

TRACKING TECHNOLOGIES STORAGE

We store Tracking Technologies when you visit or access our Services (for example, when you visit our websites); These are called "Own Tracking Technologies". Also, some third parties store Tracking Technologies that run content on our Services (for example, our analytics service providers, business partners, and advertisers); these are called "Third Party Tracking Technologies".

Both types of Tracking Technologies can be stored either for the duration of your visit to our Services or between repeat visits.

 

There are five main types of Tracking Technologies:

 

• Strictly Necessary Tracking Technologies

  These Tracking Technologies are essential for logging in, browsing and using the features of our Services, or providing a service requested by you (for example, your username). We do not need to obtain your consent to use these Tracking Technologies. These Tracking Technologies can be used for security and integrity reasons; for example, to detect violations of our policies, provide support, and offer security features.

• Performance Tracking Technologies

  These Tracking Technologies allow our Services to remember your choices (such as your language) and provide enhanced and personalized features. For example, these Tracking Technologies are used for authentication (to remember when you are logged in) and the support of other functions on our Services.

• Performance Tracking Technologies

  These Tracking Technologies collect information about your online activity (for example, the duration of your visit to our Services) including behavioral data and content interaction metrics. These Tracking Technologies are used for analysis, research and statistical purposes (using summary information).

• Marketing or Advertising

  Tracking Technologies - These Tracking Technologies are used to provide personalized offers and advertisements to you, based on your derived interests, and to carry out email marketing campaigns. They can also be used to limit the number of times you see an ad and to help measure the effectiveness of an ad campaign. Advertisers generally implement these Tracking Technologies (for example, ad networks) to obtain data about the people who view and interact with their ads, visit their websites, or use their application.

• Social Media Tracking Technologies

  Our website includes social media features, such as Facebook "Like" or "Share" buttons. These features are hosted by a third party or directly on our Services. Your interactions with these features are governed by the privacy statement of the company that provides these features.

 

Tracking Technologies	Type	Purpose
Analysis cookies	Own Tracking Technologies	Performance Tracking Technologies These Tracking Technologies are used to collect information about how you interact with content on our Services, for attribution purposes (eg referrer URL, etc.). We use the information to prepare reports, calculate outstanding revenue, help us improve the Services, and provide personalized content and products.
Google analysis (Google Analytics)	Third Party Tracking Technologies	Performance Tracking Technologies These types of cookies are used to collect information about how Users use our Services. We use the information to prepare reports and help us improve the Services. Cookies collect, for example, the number of visitors to the Services, where visitors came from to the Services, which pages they visited, and other data . Google privacy policy
Google Tag Manager	Third Party Tracking Technologies	Performance Tracking Technologies This cookie is associated with the Google Tag Manager, which we use to upload scripts to the pages of our website. Google Privacy Policy
Other cookies	Third Party Tracking Technologies	Strictly Necessary Tracking Technologies These cookies not mentioned may be in use in internal sections of the Services, in order to personalize and simplify the user experience on the site, remembering the choices you made and your login credentials.

 

HOW TO MANAGE YOUR COOKIE SETTINGS
Please note that we do not recognize or respond to automated browser signals in relation to tracking technologies, including "Do Not Track" requests. However, there are several ways in which you can manage and control your cookie settings. Remember that when you delete or block cookies, some of the functions of the Services may not work correctly or effectively.

• Disable cookies through your web browser - Almost all browsers will provide you with general information about cookies, allow you to see which cookies are stored on your device, allow you to delete all or individually, and block or allow cookies from all websites or individually selected websites. You can usually also disable third-party cookies separately. Keep in mind that the settings offered by a browser or device generally only apply to that specific browser or device.
• Information about cookies is usually found in the "Help" section of the browser. Below you will see some links of the most common browsers:
  • Chrome
  • Chrome for mobile devices
  • Internet Explorer and Microsoft Edge
  • Firefox
  • Safari
  • Opera
• Disable third-party cookies: you can disable certain third-party cookies for advertising purposes by visiting the Network Advertising Initiative, here: Network Advertising Initiative or the DAA unsubscribe program, available here: http://www.aboutads.info/choices/, here (for EU / EEA citizens): youronlinechoices.eu , and here (for mobile devices): aboutads.info/appchoices .