Responsible Gaming

GOGAWI ENTERTAINMENT GROUP LTD ("we", "us" or "our") is committed to fostering a Responsible Gaming environment.

We take the issue of responsible gaming very seriously and are dedicated to providing a responsible gaming service to all of our players. We recommend that you play responsibly. . Through collaboration with regulators and gaming organizations, We offer a wide range of controls to help you play responsibly. While we are committed to providing tools to help control gambling, players who wish to intentionally avoid gambling may also seek guidance from a responsible gambling organization, such as BeGambleAware®. as BeGambleAware®. While most people gamble responsibly, for some, gambling can become a problem. See below our rules and instructions on how to control your gaming habits, Friend's gambling to make sure that it does not become problematic in nature. Scroll down the page or choose a title below:

 

1. Prevention of minors
2. Prevention and management of compulsive gambling
3. Do my gambling habits get me in trouble?
4. How can I restrict my account?
5. How can I get more help?

Protection of Minors
Our rules strictly restrict anyone under the age of 18 from participating in our games of chance, opening an account, or playing on our website. It is illegal for minors to participate in games of chance. R website. It is an offense for minors to participate in gambling activity.

Website is not designed to attract children or adolescents. We continually strive to detect and deter minors.  We realize that the internet is a resource easily available to many and, as we recommend that parents take measures to contribute to the protection of their children, measures to contribute to the protection of their children from underage play, for example:

 

Do not leave children unattended near a computer or smart device when they can easily access sports betting or casino websites or applications. When they could easily access casino or sports betting websites / applications. Set passwords for all game programs.

• Do not allow minors to participate in any gambling activity.

 

Protect the confidentiality of your personal data, such as username, password and details of the deposit method.

• Inform your children about the illegality of minors' gambling and the potential harm.
• Limit the amount of time your children can access the Internet.
• Pay special attention to the content that minors access through mobile devices.
• Use available software blocking and filtering tools, such as:

• Net Nanny: a multi-device parental control software for filtering content
  netnanny
• Gamlock
• Betfilter

 

Compulsive Gambling Prevention and Management
We recognize the fact that while gambling is a form of entertainment for most of the people who participate in it, a small percentage may develop a problem. We take this issue very seriously and have implemented a number of measures to help prevent and manage compulsive gambling (see also "How can I restrict my account"):

• Training our support team requires employees to learn to recognize child gambling and problems and, once identified, act accordingly.
• We implement a self-exclusion program that allows players to easily restrict or block their access to our site.
• We implemented a feature that allows players to set a maximum deposit amount.
• Upon request or during a self-exclusion, we will prevent a player from receiving promotional marketing from our Site.
• We offer players easy access to their deposit history at any time in the "My Account" section.
• We offer players easy access to their Betting Summary and Casino Play History in the "My Account" section. To obtain a history contact the Support team.

We urge users of our site to remember the following:

• Gambling is strictly a form of entertainment, and should in no way be used as a method of making money or paying debts.
• The results of the games of chance are determined randomly and therefore there is no possible way to ensure the winnings.
• The decision to bet should always come from your free will, and the desired outcome should always be to have fun.
• Users should always make sure they know the rules of the games before playing
• Users should always be aware of the amount of time and money spent gambling.
• Chasing losses is not an effective strategy and could lead to further disappointments.
• The gambling activity must not be carried out under the influence of alcohol or any other substance.

Do my gambling habits get me in trouble?
If you're not sure if your game, or that of a friend or family member, gets you in trouble, consider the following questions:

• Do you avoid your daily responsibilities (work, university, etc.) to gamble?
• Do you use gambling as a way to avoid dealing with problems in your everyday life?
• Do you feel lost and desperate when you run out of money to play?
• Do you often find yourself trying to recoup losses?
• Have you lied or stolen with the sole purpose of obtaining money to gamble or pay the debts accumulated by the game?
• Have you ever tried to hide how much money or time you spend gambling?
• Do you play until your gambling funds are exhausted, and then resort to spending money that was not originally intended for games?
• Has your game led you to go into debt?
• Have you experienced criticism from others for your gambling activity?
• Are you reluctant to use your "game money" for anything other than gambling?
• Has your interest in family, friends, and hobbies diminished due to gambling?
• Do you tend to put the game before your family and friends?
• Do you feel the urge to bet more after arguments, frustrations or disappointments?
• Does gambling make you feel depressed or awaken suicidal thoughts?

The more questions you answer in the affirmative (either about yourself or about your friend or family member) the more likely it is that you or they have a gambling problem that requires attention.

For a list of organizations that can provide you with support and assistance, see "How can I get more help?" .

How can I restrict my account?
To make sure you enjoy your online experience with us and stay in control of your game, we offer you a number of options to help you bet more responsible, as indicated below:

• Deposit limits
• Cooling period
• Self-exclusion
• Reality check

We believe that having fun while playing on our website is of the utmost importance, we are happy to help you make sure your experience is always positive. If you recognize that you have difficulty controlling your game, one or more of the following functions:

1. Personal limits 

Decide how much you are willing to spend on a daily, weekly or monthly basis and set a limit to enforce it. You can set a deposit limit from your "My Account" page. You can also choose to set a limit on the amount you can bet or the losses you can incur in one day; just contact one of our trained operators via chat.

You can set a deposit limit from My Account: You can change the limit you set at any time. Note that if you decide you may change the limit you set at any time. To increase your personal limits, the new limit will apply 24 hours after your request. If you decide to lower your personal limits, the change will take effect immediately.

● The daily deposit limit: It will apply to each day starting at 12:00 am and ends at 11:59 pm
● The weekly deposit limit: It will apply every week starting Monday at 12:00 am and ends Sunday at 11:59 p.m. m
● The monthly deposit limit: Will apply to each calendar month from the first day of the month at 12:00 am and ends on the last day of the month at 11:59 pm

Please note that the deposit limit periods are based on in GMT.

2. Cooldown Period

Break If you want to take a break from the website and suspend the use of your account at any time, you can request the following break alternatives. If you want to rest, click here

(if you have not logged into your account, you will be asked to do so):

• 24 hour "rest"
• 1 week "break" (7 days)
• 1 month "break"
• 6 week "break"

 

During the "rest" period, we will only restrict the use of the requested trademark in your account

3. Self-exclusion 

If you are concerned about your behavior around gambling and wish to restrict your activity in gambling, you can request a period of self-exclusion so that we can close (s) account (s) at your request.

To request your self-exclusion, contact one of our trained operators via chat and request one of the following periods:

• 1 month
• 3 months
• 6 months
• Permanent

 

Please note that if you decide to permanently self-exclude yourself, we will permanently close your account and refund to your account the funds that can be withdrawn in cash. Keep in mind that if you decide to reduce or cancel the period of self-exclusion, the change will be applied 7 days later. If you decide to increase the period of self-exclusion, the change request will remain valid immediately.

You can start a period of self-exclusion you can count one of our trained operators through chat or by email at support@gogawi.com (if you are not logged in, you will have to do so to request a self-exclusion period). Once you have excluded yourself, you can extend the period of self-exclusion once or twice for at least 6 months. During your period of self-exclusion, All your accounts detected by us will be blocked. You will not be able to open a new account with us during this period of self-exclusion. We will block any and all accounts you attempt to open during your opt-out period but as soon as we detect them. In the event that you breach your self-exclusion by opening a new trade with another brand operated by us, we will close that account and we will not be responsible for reimbursing any funds that you may have wagered or won in connection with such account. We will block any and all accounts you attempt to open during your opt-out period but as soon as we detect them. In the event that you breach your self-exclusion by opening a new trade with another brand operated by us, we will close that account and we will not be responsible for reimbursing any funds that you may have wagered or won in connection with such account. We will block any and all accounts you attempt to open during your opt-out period but as soon as we detect them. In the event that you breach your self-exclusion by opening a new trade with another brand operated by us, we will close that account and we will not be responsible for reimbursing any funds that you may have wagered or won in connection with such account.

Remember that if you decide to reactivate your account (s) at the end of your phase (selected self-exclusion period, you must notify one of our operators by calling our customer support line to request the reactivation of your account, which we will reactivate 24 hours , at a minimum, after your request. If you decide to permanently self-exclude, your account will be deactivated and any that can be withdrawn in cash will be refunded to you. If you decide to self-exclude, we recommend that you consider self-exclusion with all other online gambling operators in which you have an account.

We strive not to send you promotional materials are dedicated to ensuring you will not receive promotion during your self-exclusion period. If you want to stop receiving our promotions without having to exclude yourself, you can unsubscribe promotional materials yes.

4. Receive a reminder of how long you have been playing on our site after a specified period of time. 

When the Reality Check function is activated, after the specified period of time a message from the system is displayed informing you of the amount of time you have been playing and the amount you won and wagered in that period. You will have the option to continue playing or to stop. After using our website with your session open for 1 hour, the Reality Check system message will appear.

Session time limits We give you the option to set a time limit for each game session. If you want to set your session limit, contact one of our trained operators via chat.

How can I get more help?

There are many organizations that can provide support and assistance to people who develop a gambling problem. If at any time you acknowledge that you cannot control your conduct in relation to games, and that you cannot enjoy our website safely and responsibly, we recommend that you contact one of the following sensible manner, professional organizations for professional guidance:

Gambling Therapy Helpline
Gambler Anonymous
Helping Hand / IGC

You can also use the following software to prevent your computer from online gambling websites: https://www.cyberpatrol.com/ . We recommend you play in a responsible way. As always, our customer support will be happy to answer your questions.